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Relative Importance Index (rii) for Physical Working Environment at Financial Institution Buildings

Year: 2026

Type: article

Abstract: Malaysia’s turnover rate has increased for the past few years, while the financial institution sector recorded the greatest turnover rate. This phenomenon has become common in situations where the intention to leave is related to dissatisfaction with the physical working environment. The aim of this study is to highlight the most important attributes of the physical working environment at financial institution buildings. This study adopted a quantitative approach to gather data through a questionnaire survey of 117 employees from a financial institution. The Relative Importance Index (RII) was used for data analysis. There are seven (7) physical working environment attributes which are thermal comfort, air circulation, lighting, acoustics, decoration, working place, and furniture. The strategy to improve a conducive working environment is based on the RII analysis rating. The highest RII rating is lighting with R=0.921 followed by thermal comfort (R=0.884), acoustics (R=0.865) and air circulation (R=0.860). This study hopes to contribute to the organization of financial institutions in providing a conducive working environment for their employees.

Source: Journal of Surveying Construction & Property

DOI: 10.22452/jscp.vol17no1.1

Authors: Norezman Mamat, Hasnizan Aksah, Wan Zuriea Wan Ismail, Izatul Laili Jabar, Zuraihana Ahmad Zawawi

Institutions: Universiti Teknologi MARA System, Universiti Teknologi MARA

Topic: Facilities and Workplace Management

Subfield: Social Psychology

Field: Psychology

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W7202203209

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