User Acceptance and Experience of an E-Payslip Management System: A UTAUT2-Based Study with Qualitative Insights
Year: 2026
Type: conference-paper
Study design: Observational Study
Abstract: The study focuses on determining the acceptability of ePayslip Management System using the UTAUT2 model and determine the perception and experience of the employees in using the system. The HR personnel involved in the preparation and distribution of payslip and employees who has direct experience in using the system serve as the respondents of the study. The study found out that it is acceptable in all the indicators of UTAUT2 with an overall mean of 4.52. The Behavioral Intention and Social Influence that have highest rating indicate strong dedication of employees to continually use the system with the continuous support of the institution for the implementation. The lowest scores were Hedonic motivation, Habit and Facilitating show that their engagement is driven more by its functional benefits rather than by enjoyment or habit. The qualitative insights of the employees in using the ePayslip strengthen the acceptability of the system using UTAUT2 because it highlights key advantages such as convenience, accessibility, time efficiency, ease of use, system reliability, and operational benefits for HR and payroll teams.
Author: Janelyn A. Talingdan
Institution: University of Abra
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W7202258656