Work

Digitalizing Governance: Implementing a SMART City Framework for Enhanced Public Services and Citizen Engagement in Malabon

Year: 2026

Type: conference-paper

Abstract: The global trend of urban digitalization and Smart City adoption offers transformative potential for public service enhancement and citizen engagement. This study investigates the practicalities and implications of adopting a tailored Smart City framework in Malabon City, a highly urbanized area. Its importance lies in leveraging the benefits of smart initiatives enhanced efficiency, accessibility, transparency, and participation while addressing the research gap of local government unit (LGU)-specific frameworks. The purpose is to provide actionable insights for policymakers on the feasibility of implementing a citizen-centric framework, identifying key enhancement areas (public service delivery, citizen participation via digital platforms), and assessing Malabon's current readiness. The research employed descriptive-quantitative design utilizing a survey based on a stratified sampling method covering residents, LGUs, regulators, and stakeholders. The survey, distributed both online and via paper in barangay halls, used a 5-point Likert scale to measure Current Access to Digital Services, Digital Literacy Levels, Perception of Public Service Efficiency, and Willingness to Engage Digitally. The framework conceptualization was guided by the Department of Science and Technology (DOST) Smart City Framework (2021) and Department of Information and Communication Technology (DICT) Digital City (2025). Findings highlight Malabon's strong potential for digitalizing governance. Expected public service improvements include faster transaction times, accessible information, and streamlined processes. Moreover, the study reveals that digital platforms can significantly boost citizen engagement through real-time feedback and participatory budgeting mechanisms.

Source: International Conference on e-Education, e-Business, e-Management and e-Learning

DOI: 10.1109/ic4e69618.2026.11631419

Authors: Alexander Rosete, Porfirio Catolico, Glen De Leon, Jeremiah Palmiano, Jefferson Cruz

Institutions: City of Malabon University, FEU Diliman

Language: English

Topic: Smart Cities and Technologies

Subfield: Urban Studies

Field: Social Sciences

Domain: Social Sciences

SDGs: Sustainable cities and communities, Industry, innovation and infrastructure, Peace, justice, and strong institutions

Open Access status: hybrid

OpenAlex ID: W7202268795

FWCI:

Cites: 26

Cited by:

Related to: 10