E-Business Resilience and Digital Readiness for Business Continuity in Metro Manila Hotels
Year: 2026
Type: conference-paper
Abstract: This study investigates the relationship among digital readiness, e-business resilience, and business continuity in the hospitality sector of Metro Manila, Philippines. It adopts a quantitative descriptive-correlational research design to examine how hotels leverage digital capabilities to sustain operations during disruptive events such as pandemics and natural disasters. Survey data from hotel managers and key personnel were analyzed to assess the role of digital preparedness and resilience in enabling continuous service delivery. The analysis revealed that higher levels of digital readiness are associated with stronger e-business resilience and improved operational continuity. Hotels that have invested in reliable digital infrastructure, secure online payment systems, and integrated booking platforms demonstrate greater agility and stability when responding to crises. Grounded in the Resource-Based View and Dynamic Capability Theory, the study highlights digital transformation as a strategic mechanism that supports organizational resilience. These findings provide actionable insights for hotel operators and policymakers seeking to strengthen technological capacity as a foundation for business continuity in the tourism and hospitality industry.
Institutions: National University, National University
Language: English
Subfield: Management of Technology and Innovation
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W7202273272