Organizational Readiness of MSMEs for AI-Enabled ERP Systems: A TOE and TAM Approach
Year: 2026
Type: conference-paper
Study design: Observational Study
Abstract: The adoption of artificial intelligence (AI) in enterprise resource planning (ERP) systems has become a strategic priority for organizations seeking data-driven decisionmaking and operational efficiency. However, limited empirical research explains how organizational and technological readiness translate into AI adoption intention, particularly through the development of user capability. Grounded in an integrated Technology–Organization–Environment (TOE) and Technology Acceptance Model (TAM) framework, this study examines how company AI capability, IT infrastructure, and data availability influence perceived AI technological benefits, AI literacy, and behavioral intention to adopt AI in ERP systems. Using a quantitative, causal–predictive design, data were collected from 150 respondents working in ERP-integrated organizations and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results reveal that organizational and technological readiness significantly enhances perceived AI technological benefits, which strongly foster AI literacy. While perceived AI benefits alone do not directly drive adoption intention, AI literacy significantly mediates the relationship between perceived benefits and behavioral intention. These findings highlight that AI adoption readiness depends not only on recognizing technological value but also on developing user competence through interaction and learning. This study contributes to the AI and ERP adoption literature by empirically demonstrating the mediating role of AI literacy and offering practical insights for organizations seeking to successfully implement AI-enabled ERP systems.
Institution: Mapúa University
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W7202284516