Identifying the Potential for Optimal E-Management in the Business Sector: Empirical Evidence From the Telecommunication Industries of North Macedonia and Japan
Year: 2026
Type: conference-paper
Study design: Observational Study
Abstract: This study explores how agile change management practices enhance the effectiveness and efficiency of e-management in the telecommunications industry. Grounded in a contemporary change management framework, it investigates the moderating role of structured change management systems and practices in shaping the link between agile management practices and e-management optimization. Empirical data were collected from managers in telecommunication companies across North Macedonia and Japan, with ongoing data collection expected to extend the comparative scope. The results indicate a positive association between agile change management and e-management outcomes, and a meaningful interaction pattern suggesting that agility translates into stronger e-management only when supported by structured change-management practices. The study contributes to digital transformation theories by empirically linking agile change management, change readiness, and e-management capabilities across two contrasting digital ecosystems. Initial managerial implications highlight the need for consistent change cadence, data-driven decision structures, and adaptive cross-cultural learning frameworks.
Language: English
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W7202294948