Work

Burden of workplace stress on employee performance: job satisfaction as a mediator among online food-delivery workers in Ayodhya

Year: 2026

Type: article

Abstract: Food-delivery workers face time pressure, customer demands, traffic exposure, income uncertainty, digital monitoring, and limited control over consequential platform decisions. This second paper in a four-paper doctoral publication programme develops the job-demand pathway linking workplace stress to employee performance through job satisfaction. Building on the shared measurement and reporting architecture established in the organizational-climate paper, it proposes that workplace stress lowers satisfaction and performance and that reduced satisfaction carries part of this effect. The planned study uses a cross-sectional survey of 400 delivery, operations, support, and managerial personnel in Ayodhya, with a five-point instrument, pilot validation, and PLS-SEM bootstrapping. The design distinguishes stressors from strain, records occupational and contractual heterogeneity, and specifies common-method safeguards. The article contributes a platform-sensitive account of the JD-R health-impairment process in a regional Indian service market. No dataset was supplied with the synopsis; accordingly, the manuscript reports hypotheses, methods, table shells, and interpretation rules but no fabricated results.

Source: International Journal of Financial Management and Economics

DOI: 10.33545/26179210.2026.v9.i8.922

Authors: Saurabh Yadav, Rashi Singh, Anurag Tiwari, Amit Yadava, Rana Rohit Singh

Institutions: Dr. Ram Manohar Lohia Avadh University, HDFC Bank (India)

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: hybrid

OpenAlex ID: W7203590132