Artificial Intelligence-driven Omnichannel Student Engagement and Esg-based Educational Management: a Sustainable Framework for Higher Education Institutions.
Year: 2026
Type: article
Abstract: The rapid advancement of Artificial Intelligence (AI) sort of transformed the educational landscape, not just by making it faster but by enabling personalized learning, intelligent student support, and data - driven institutional management. At the same time Environmental, Social, and Governance (ESG) principles have become kind a essential for promoting sustainable and responsible educational practices. When institutions integrate AI-driven omnichannel student engagement with ESG oriented educational management, they can end up with more chances to boost student satisfaction, improve governance, ensure environmental sustainability, and strengthen overall institutional performance. This study aims to look at how AI powered omnichannel strategies can support sustainable educational management, mainly by building inclusive, efficient, and learner centered environments. The findings are expected to offer useful insights for policymakers, educational leaders, and higher education institutions that are trying to push forward sustainable digital transformation without losing control of the bigger picture.
Authors: Bala Suriya S, Dr. Ambika S
Institution: Alagappa University
Language: English
Subfield: Education
Field: Social Sciences
Domain: Social Sciences
SDG: Quality education
Open Access status: hybrid
OpenAlex ID: W7203965576