Work-life Balance, Job Satisfaction and Retention Among Virtual Team Employees in the Bpo Industry
Year: 2026
Type: article
Study design: Observational Study
Abstract: The increasing adoption of virtual work arrangements in the Philippine Business Process Outsourcing (BPO) industry has transformed employees’ work experiences and highlighted the importance of work-life balance, job satisfaction, and employee retention. This study examined the levels of work-life balance, job satisfaction, and employee retention among virtual team employees and determined the influence of work-life balance on job satisfaction and employee retention, as well as the influence of job satisfaction on employee retention. Using a quantitative descriptive-correlational design, data were collected from 377 rank-and-file virtual team employees from seven BPO companies in Pampanga with at least six months of work experience. Data were analyzed using descriptive statistics and multiple linear regression at the .05 significance level. Results revealed moderate levels of work-life balance, job satisfaction, and employee retention. Work-life balance significantly influenced job satisfaction, F(3, 373) = 12.22, p < .001, with Personal Life Interference with Work (PLIW) exerting a significant negative influence and Work-Personal Life Enhancement (WPLE) a significant positive influence. Work-life balance also significantly influenced employee retention, F(3, 373) = 5.27, p < .001, with PLIW negatively and WPLE positively influencing retention. Job satisfaction significantly influenced employee retention, F(4, 372) = 6.18, p < .001, with compensation and benefits and supervision emerging as significant predictors. When examined simultaneously, only job satisfaction significantly influenced employee retention (B = 0.3223, p < .001). These findings highlight the need for BPO organizations to improve job satisfaction and reduce personal-life interference while promoting positive work-life enhancement.
Author: Pascua, Karina Yvonne D.
Language: English
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W7204056478