The Impact of Generative AI Tool Usage on Employee Engagement: An Empirical Study
Year: 2025
Type: conference-paper
Study design: Observational Study
Abstract: This study investigated the impact of generative artificial intelligence (GAI) on employee engagement, given the increasing integration of tools like ChatGPT, Gemini, and Copilot into workplaces. The research aimed to determine if GAI usage, specifically various tools and their purposes, influences engagement levels. A total of 200 balanced survey responses (50% male, 50% female) were analyzed, revealing a diverse sample in terms of education level (majority with higher education) and employment sectors. The average age of respondents was 39.06 years, with an average of 16.21 years of work experience, indicating a varied workforce. Using linear regression analyses, the study found no statistically significant impact on employee engagement from the individual use of ChatGPT, Gemini, or Copilot. Furthermore, no specific purpose of GAI usage (e.g., web searching, text writing, translation, proofreading) showed a statistically significant influence on engagement. While gender also had no significant effect, age was found to be a statistically significant predictor of engagement, with older employees generally reporting higher levels of engagement. The overall penetration of GAI tools among respondents was relatively low, with 64.5% not using any of the listed tools, and ChatGPT being the most widely adopted for tasks like text writing and information retrieval. These findings suggest that the current use of GAI tools, in isolation, does not significantly alter employee engagement, highlighting the need for further research into broader contextual factors and implementation strategies.
Language: English
Topic: AI and HR Technologies
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W7204130665