Information Needs and Seeking Behaviour of Administrative Staff in Southern- Delta University Ozoro, Delta State
Year: 2026
Type: article
Study design: Observational Study
Abstract: Purpose: This study examined the information needs, information-seeking behaviour, and challenges of administrative staff in an organization. Methodology: A descriptive survey research design was adopted. The population comprised 200 administrative staff, from which a sample of 133 respondents was drawn using the Taro Yamane formula. Data were collected using a structured questionnaire. A total of 128 copies were properly completed and returned, representing a 96.2% response rate. Data were analyzed using frequency counts, percentages, and mean scores. Findings: The findings revealed that administrative staff had high information needs in the areas of organizational policies and regulations (Mean = 3.30), decision-making and problem-solving (Mean = 3.25), and records management and documentation (Mean = 3.25). The major sources of information utilized were official documents and records (Mean = 3.34), colleagues and supervisors (Mean = 3.27), and internet resources (Mean = 3.25). The study also revealed a high level of information-seeking behaviour among respondents (Grand Mean = 3.23). Key challenges encountered included poor internet connectivity (Mean = 3.30), inadequate ICT facilities (Mean = 3.25), and information overload (Mean = 3.19). Conclusion: The study concluded that administrative staff depend heavily on information for effective job performance, and access to diverse information resources enhances their information-seeking behaviour. Recommendations: It was recommended that management should improve ICT infrastructure, provide adequate information resources, organize regular information literacy training, and establish efficient information management systems to enhance information access and utilization among administrative staff. The findings are consistent with previous studies on administrative and non-academic staff information behaviour.
Authors: UKUBEYINJE, Ejiro Sandra, NTOSI, Obianuju
Language: English
Subfield: Library and Information Sciences
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W7204162298