A Co-Creation Approach to User Requirements for Data-Driven Living Environment Services
Year: 2026
Type: conference-paper
Abstract: The paper presents the methodology and results of a co-creation process adopted during the development of 15 data-driven services designed to enhance energy and comfort performance in the built environment. The co-creation activities bridged the gap between service developer teams with end-users from six distinct stakeholder groups, gathering structured feedback across four core pillars: technical features, user experience, sustainability and financing and policy/operational context. The user-centric development process focuses on identifying relevant end-users, modelling their specific needs through personas, and translating service functionalities into user stories. This framework facilitated the elicitation of 171 functional requirements, ensuring that the resulting services are useful, usable and tailored to the end-users' specific needs. Ultimately, this collaborative approach drives market uptake by delivering innovative, customer-centric solutions that are both technically feasible and aligned with the operational realities of the end-user.
Language: English
Subfield: Management of Technology and Innovation
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W7204193317