Organizational Drivers of Employee Digital Competence in Digital Banking: Evidence from a Vietnamese Commercial Bank
Year: 2026
Type: article
Study design: Observational Study
Abstract: Purpose: Employee digital competence determines whether investments in platforms, data, and automated processes are translated into operational value. This study examines five organizational conditions associated with employees' self-reported digital competence in a Vietnamese commercial bank. Design/methodology/approach - A cross-sectional survey produced 270 responses. Seventeen cases displayed zero variance across all 25 measurement items and were removed using a prespecified response-quality rule, yielding 253 valid observations. Reliability analysis, exploratory factor analysis, Pearson correlations, and multiple linear regression were applied. A full-sample sensitivity test assessed the robustness of the findings. Findings - All six scales were reliable (Cronbach's alpha = .822-.877), and exploratory factor analysis supported the intended structure.
Authors: Võ Thị Thu Hồng, Nguyễn Trần Giáp
Language: English
Subfield: Education
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W7204247183