Year: 2026
Type: article
Abstract: Purpose: The general purpose of the study is to explore employee relations practices within the context of UAE labor laws and current workplace trends. The aim is to study how the company manages its workforce, handles grievances, promotes employee engagement, and prepares for future challenges. Methodology: This study adopts a qualitative case study research design to examine employee relations practices within Dulsco group. A case study approach was considered appropriate because it allows for an in-depth exploration of employee relations within its real organizational context. The study seeks to understand the experiences, perceptions, and interactions of employees and management, rather than merely measuring relationships through numerical indicators. Findings: The case of Dulsco shows how businesses in the MENA region can improve employee relations by focusing on fairness, training, and engagement. Unique Contribution to Theory, Practice and Policy: Fair disciplinary procedures to manage grievances, formal redundancy strategy, employee engagement and participation, training managers to handle challenges in employee relationships, respect for cultural diversity and following UAE labor laws have ensured performance efficiency and effectiveness, promoted employee loyalty and preserved workforce stability.
DOI: 10.47941/hrlj.3950
Author: Pushkala Muralidharan
Institution: Hamdan Bin Mohammed Smart University
Language: English
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W7204455472