Evaluation of Performance and Limitations of Digitalizing Healthcare Services with the E-Puskesmas: Comparative Study in Puskesmas Kerongkong, Suralaga and Lenek
Year: 2025
Type: article
Abstract: E-Puskesmas is a digital system designed to assist healthcare workers in recording patient data, generating reports, and managing health services more efficiently and systematically. This study employed a descriptive qualitative approach to describe the implementation and challenges of using E-Puskesmas from the users’ perspective in three Puskesmas: Kerongkong, Suralaga, and Lenek, which have utilized the system for more than one year. Data were collected through semi-structured interviews with heads of Puskesmas, operators, registration officers, and healthcare providers, then analyzed through data reduction, presentation, and conclusion drawing. The results indicate that E-Puskesmas has improved the efficiency and organization of healthcare services, although several challenges remain, particularly system disruptions and limited staff training. The impact of these challenges varied across locations, with the most significant effects observed in Puskesmas Lenek. Overall, E-Puskesmas has been effectively implemented and contributes positively to improving service quality, though further improvements are needed in system stability and user capacity development.
Source: Jurnal Ilmu Kesehatan
Language: English
Subfield: Health Information Management
Field: Health Professions
Domain: Health Sciences
Open Access status: diamond
OpenAlex ID: W7204471070