Effect of work-life balance on employee job satisfaction in selected commercial banks in north central zone, Nigeria
Year: 2026
Type: article
Study design: Observational Study
Abstract: Work-life balance continues to be a central determinant of employee satisfaction, especially within labour-intensive contexts like the banking industry where role demands are heightened. This study investigated the effect of work-life balance on the job satisfaction of employees of selected commercial banks- UBA, Zenith Bank, First Bank, Access Bank, and GTBank- operating in the North Central zone of Nigeria. In particular, work-family conflict and flexible work arrangements were examined as proxies for work-life balance. A quantitative survey research design was adopted to guide the study. A sample of 312 respondents was drawn from a population of 1,414 employees across the five selected banks using the Taro Yamane formula. Structured questionnaires served as the instrument for data collection. Data obtained were analysed using descriptive statistics, Pearson correlation, and multiple regression analysis with the support of SPSS version 27. Results revealed that flexible work arrangements had significant positive influence job satisfaction. Conversely, work-family conflict had no significant influence on job satisfaction, suggesting that its role in shaping employees’ job-related experiences may be limited. The study concluded that enhancing flexible work arrangements is an effective tool for improving employee job satisfaction in the selected commercial banks in the North Central zone of Nigeria. However, work-family conflict was not a significant determinant of job satisfaction among the respondents. The study recommended that commercial banks strengthen flexible work arrangement policies to enhance job satisfaction while maintaining supportive measures to effectively manage work-family conflict.
Institution: Bingham University
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W7204757083