Effectiveness of Digital Tools for Open Governance Initiatives: a Case Study Approach
Year: 2026
Type: article
Abstract: This study evaluated the effectiveness of digital tools in promoting open governance using a case study approach. It examined the extent to which digital technologies have enhanced transparency, accountability, citisen participation and government responsiveness. The study adopted a library research method, drawing evidence from scholarly publications, government reports and institutional documents. The Technology Acceptance Model (TAM) and the DeLone and McLean Information Systems Success Model provided the theoretical foundation for the analysis. The review found that digital tools such as e-government platforms, open data portals, government websites and social media have improved administrative efficiency and access to public services. However, challenges including inadequate digital infrastructure, low digital literacy, poor internet connectivity and unequal access continue to limit their effectiveness. The study concludes that the success of digital governance depends on effective implementation, institutional commitment and active citisen engagement. It recommends sustained investment in digital infrastructure, digital literacy and continuous evaluation to strengthen open governance.
Language: English
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W7204968809