Year: 2024
Type: article
Study design: Observational Study
Abstract: User services in digital libraries have changed how academic libraries offer access to information resources. Due to the swift progress in information and communication technology (ICT), libraries have transitioned from conventional service models to digital platforms that facilitate remote access, online reference services, electronic materials, and virtual learning spaces. This research investigates the efficiency, availability, and user contentment of digital library services in academic libraries by employing a mixed-methods research strategy. Quantitative data were obtained via structured questionnaires, while qualitative insights were derived from interviews with library professionals and users. The results show that digital library services greatly enhance access to academic information, improve learning experiences, and aid research efforts. Nonetheless, issues like insufficient digital skills, unreliable internet access, and restricted financial means persistently impact the quality of services. The research suggests enhancing ICT infrastructure, providing frequent user training, and enlarging digital collections to boost library user services. Keywords: Digital Libraries, User Support, Academic Libraries, Information Tech, Mixed Approaches, Library Administration. Please provide the text you would like me to paraphrase. Certainly! Please provide the text that you would like me to paraphrase. Academic libraries have changed considerably because of progress in information and communication technologies. Conventional library offerings that largely depended on physical collections have progressively been enhanced or substituted by digital services. Digital libraries offer users access to e-books, journals, databases, institutional repositories, multimedia materials, and online reference help available at any time and from any location.User services in digital libraries seek to fulfill the increasing information demands of students, researchers, and faculty.
Authors: Pawan Tripathi, Dr. Praveen Babel
Institution: Banasthali University
Language: English
Topic: Web and Library Services
Subfield: Library and Information Sciences
Field: Social Sciences
Domain: Social Sciences
SDG: Quality education
Open Access status: gold
OpenAlex ID: W7207534849