Addressing job burnout among employees: investigating the impact of job stress and cyberloafing
Year: 2026
Type: article
Study design: Observational Study
Abstract: Burnout is a serious problem in the workplace these days, especially in big cities such as Jakarta, which ranks among the ten cities with the highest prevalence of burnout in the world. Burnout is understood as the outcome of the absence of stress management and underscores the significance of understanding stress-to-burnout behavioral pathways. This study aimed to examine the effect of job stress on job burnout among workers across various industries in Jakarta and to assess the mediating role of cyberloafing between job stress and job burnout. The study uses the Conservation of Resources Theory to strengthen its analysis of personal job burnout. There were 185 respondents in this study. Partial least squares structural equation modeling (PLS-SEM) was used to analyze the data. These findings show that job stress and cyberloafing have a significant effect on job burnout. The results demonstrate that job stress significantly increases both cyberloafing and job burnout, while cyberloafing itself positively influences job burnout. Cyberloafing was also shown to mediate the relationship between job stress and job burnout, suggesting that it served as a behavioral pathway linking stress to exhaustion. The findings have theoretical implications by situating cyberloafing within the stress-burnout framework and practical implications for managing digital distractions and stressors to foster employee well-being.
DOI: 10.18282/hrms6180
Institutions: Binus University, Universiti Utara Malaysia
Language: English
Topic: Stress and Burnout Research
Subfield: Social Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W7211865699