Digitalization of Local Government to Improve Public Services in the Konawe Regency Government
Year: 2025
Type: article
Abstract: This study examines the role of digitalization in enhancing public service quality in Konawe Regency. The digitalization of local government is an important strategy for achieving transparent, efficient, and responsive governance that meets community needs. The method used is a descriptive qualitative approach with data collection techniques through in-depth interviews, participatory observation, and documentation studies of digital programs implemented by the Konawe Regency Local Government, such as the integrated administrative service information system and the digital-based public complaint platform. The research findings indicate that digitalization has had a positive impact on service acceleration, increased accountability, and improved accessibility for the community, although challenges remain in terms of infrastructure, human resource capacity, and community digital literacy. In conclusion, the digitalization of local government in Konawe Regency has great potential to improve public services, but it requires support in the form of institutional capacity building, technological infrastructure improvements, and increased community participation and digital literacy to achieve adaptive and inclusive governance.
Source: Journal of Governance
Author: Nastia Nastia
Language: English
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W7214939331