การศึกษาความสัมพันธ์ระหว่างทักษะการพูดภาษาอังกฤษกับปัญหาด้านการสื่อสารของพนักงานต้อนรับส่วนหน้าในสถานการณ์การคืนห้องพักและการชำระเงิน: กรณีศึกษาโรงแรมเลยพาเลซ จังหวัดเลย
Year: 2025
Type: article
Study design: Observational Study
Abstract: This quantitative research focused on five front desk staff members at Loei Palace Hotel, Loei Province, comprising both English major graduates and non-English major graduates. The participants were selected through Purposive Population. The objectives were 1) to examine the relationship between the English-speaking skills of the front desk staff and the persistent problems in English communication and 2) to investigate the impact of their speaking skills on the existing communication problems during check-out and payment situations. The research instruments consisted of 1) English-speaking skills evaluation questionnaire, 2) an English-speaking skills evaluation rubric for specialists, and 3) an English-speaking skills assessment report from the specialists. The data were analyzed by using relation. The research findings revealed that 1) there was a statistically significant negative relation (r = -0.920 and p = 0.001) between the English-speaking skills of the front desk staff and the persistent English communication speaking problems, and 2) speaking skills were the primary factor affecting persistent English-speaking skill problems (slope = -7.65, and r2(adj)= 85.9%, and p = 0.000) at the significance level of α = .05.
Institution: Loei Rajabhat University
Language: Thai
Subfield: Language and Linguistics
Field: Arts and Humanities
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W7215501045