Pengaruh Budaya Tipping Terhadap Kualitas Layanan Dan Motivasi Kerja Karyawan Di Hotel Aflah Mamuju
Year: 2025
Type: article
Study design: Observational Study
Abstract: This study was conducted with the aim of determining the influence of tipping culture on service quality and employee work motivation at hotel Aflah Mamuju. This study uses a quantitative method, the research sample uses a total sampling technique with 39 respondents. Data collection was carried out by observation, interviews, document analiysis, and distributing questionnaires to respondents. Instrument quality testing uses validity and reliability tests. The analysis tool used is simple linear regression analysis, then hypothesis testing uses partial tests (t-test), simultaneous test (F statistical test), and to determine the contribution of independent variabels to the dependent variabel using the coefficient of determination. The result of the study obtained (1) Tipping culture does not affect service quality at Hotel Aflah Mamuju; (2) Tipping culture does not effect amployee work motivation at Hotel Aflah Mamuju; (3) Tipping culture has an influence of 4,2% on the quality of service and employee work motivation at the Aflah Mamuju Hotel and is known to be relatively low, meaning the there are still 95,8% othe factors that can influence the quality of service and employee work motivation at the Aflah Mamuju Hotel.
Institution: Universitas Muhammadiyah Mamuju
Language: English
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W7220102325