The Theory of Inventive Problem Solving (TRIZ) apply to innovative problem-solving in airline service quality
Year: 2023
Type: article
Abstract: The purpose of this article is to delve into the realm of airline service quality, offering a conceptual idea that aims to provide airline industry managers with a holistic and comprehensive perspective. This article aspires to enhance the understanding and management of service quality within the airline industry. Throughout the article, these inventive principles are carefully elucidated and expounded upon in the context of the airline industry. They serve as a guide for managers seeking to revolutionize their approach to service quality, addressing various aspects such as customer experience, operational efficiency, and technological integration. The Theory of Inventive Problem Solving (TRIZ) is a problem-solving method based on logic and data. It’s corporate use across several parallel paths and increased in Six Sigma processes, project management and risk management systems and in organizational innovation initiatives which accelerate the ability to solve problems by methods of repeatability, predictability and reliability, and relies on the study of patterns of problems and solutions. The Theory of Inventive Problem Solving (TRIZ) study has proceeded in several stages and is composed of tools and techniques from across all disciplines and industries. In this article, the Theory of Inventive Problem Solving for “New Airline Service Design” research demonstrates the theory of inventive problem solving (TRIZ) proposed the new method applied to airline service sectors.
Author: Jeeradist, Thongchai
Institution: Kasem Bundit University
Language: English
Field: Decision Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W7220145455