ข้อผิดพลาดในการใช้ภาษาญี่ปุ่นเชิงธุรกิจในสถานการณ์การรับโทรศัพท์ของผู้เรียนภาษาญี่ปุ่นชาวไทย ระดับปริญญาตรี
Year: 2025
Type: article
Study design: Observational Study
Abstract: This article aims to study the errors in business-oriented telephone conversations among Thai JFL undergraduates. The target group for this study consisted of 31 fourth-year students majoring in Japanese at the Faculty of Humanities and Social Sciences, Thaksin University. The research instruments included the business-oriented telephone conversation completion test and focus group interviews. The statistical methods used for data analysis included mean and percentage. Errors in business-oriented telephone conversations were divided into two types: 1) grammar errors, and 2) vocabulary errors. The results revealed that learners made the most mistakes in grammar, followed by vocabulary usage. These findings suggest that learners cannot memorize the correct standard expressions used in business-oriented telephone conversations. They also struggle with correctly using Japanese honorific and polite forms, including both honorific and humble expressions, and often apply polite forms inappropriately for the context. Furthermore, learners have a limited vocabulary, particularly in business contexts. Therefore, instructors should recommend examples of real-world situations to enhance their learning of vocabulary, telephone culture, and etiquette. Integrating business simulations will help learners better understand honorific expressions and improve their skills in business-related telephone conversations.
Institution: Thaksin University
Language: Thai
Subfield: Language and Linguistics
Field: Arts and Humanities
Domain: Social Sciences
SDG: Quality education
Open Access status: diamond
OpenAlex ID: W7220148936