Work

Design and Evaluation of a User-Centered Interface for a Barangay Veterinary Appointment System

Year: 2026

Type: article

Abstract: Barangay veterinary services still use the manual process of scheduling appointments. This may cause appointment conflicts, missing records, and long waiting times for pet owners and their animals. In response, we designed a mobile-first interface, “Vets That Matter,” in Figma based on Human-Computer Interaction (HCI) and User-Centered Design (UCD) principles, and evaluated it using task-based activities, a modified 4-point SUS-style questionnaire, and open-ended feedback from 52 participants. Results showed an average task completion rate of 91.83%, with completion rates ranging from 90.38% to 92.31%; 195 of 208 task-difficulty ratings (93.75%) were Easy or Very Easy; and the average modified SUS-style score was 68.59/100 (SD = 20.97). Overall, participants found the interface easy to use, organized, and easy to understand. However, onboarding and automated notifications may be considered in future refinements to improve guidance and appointment-related information.

Source: International journal of research and scientific innovation

DOI: 10.51244/ijrsi.2026.1313cs042

Authors: Biazon, Tristhan Rave G, Cabugatan, Bulkiya E, Dr. Erlito M. Albina, Caniedo, Ace L

Institutions: Arellano University, Arellano University-Pasay

Language: English

Topic: Usability and User Interface Design

Subfield: Human-Computer Interaction

Field: Computer Science

Domain: Physical Sciences

SDG: Good health and well-being

Open Access status: hybrid

OpenAlex ID: W7224998639