Work

An Integrative Framework of Service Convenience, Service Consumption Experience, and Relational Exchange in Electronic Mediated Environment (EME)

Year: 2010

Type: conference-paper

Study design: Observational Study

Source: International Conference on Information Systems

Authors: Hua Dai, A. F. Salam

Institutions: University of Wisconsin–Madison, University of North Carolina at Greensboro

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W8439479

FWCI: 12.3

Cites: 105

Cited by: 18

Related to: 10