Work

Five imperatives for improving service quality

Year: 1991

Type: article

Source: Quality Engineering

Authors: Leonard L. Berry, A. Parasuraman, Valerie A. Zeithaml

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W970786996

FWCI: 14.09

Cites:

Cited by: 521

Related to: 10