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Jean Perrien
Observed names:
Perrien, J.,
Perrien, Jean
Observed institutions:
Royal Bank of Canada,
Université de Sherbrooke,
Université du Québec à Montréal,
Polytechnique Montréal
OpenAlex ID:
A5016544197
Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model
2012
·
Elissar Toufaily
, Line Ricard
, et al.
·
Journal of Business Research
·
277
The meaning of a marketing relationship: A pilot study
1995
·
Jean Perrien
, Line Ricard
·
Industrial Marketing Management
·
143
The implementation of relationship marketing in commercial banking
1993
·
Jean Perrien
, Pierre Filiatrault
, et al.
·
Industrial Marketing Management
·
105
Dissolution of a relationship: The salesforce perception
1995
·
Jean Perrien
, Sylvie Paradis
, et al.
·
Industrial Marketing Management
·
101
Relationship Marketing and Commercial Banking: A Critical Analysis
1992
·
Jean Perrien
, Pierre Filiatrault
, et al.
·
International Journal of Bank Marketing
·
83
Relational contract norms and the effectiveness of commercial banking relationships
1997
·
Michèle Paulin
, Jean Perrien
, et al.
·
International Journal of Service Industry Management
·
72
Explaining and Evaluating the Implementation of Organizational Relationship Marketing in the Banking Industry
1999
·
Line Ricard
, Jean Perrien
·
Journal of Business Research
·
65
Enduring Involvement with Shopping
1995
·
Michelle Bergadaà
, Corrine Faure
, et al.
·
The Journal of Social Psychology
·
64
Les facteurs expliquant la confiance du consommateur lors d’un achat sur un site marchand : Une étude exploratoire
2004
·
Inès Chouk
, Jean Perrien
·
Décisions Marketing
·
63
PDF
Relational norms and client retention: external effectiveness of commercial banking in Canada and Mexico
1998
·
Michèle Paulin
, Jean Perrien
, et al.
·
International Journal of Bank Marketing
·
53
Segmentation of Bank Commercial Markets
1989
·
Emmanuel J. Chéron
, Ronald McTavish
, et al.
·
International Journal of Bank Marketing
·
49
Limits of Credibility: The Case of Political Persuasion
1990
·
Jean-Charles Chebat
, Pierre Filiatrault
, et al.
·
The Journal of Social Psychology
·
47
Reconciliating Literature About Client Satisfaction and Perceived Services Quality
2000
·
Kamilia Bahia
, Michèle Paulin
, et al.
·
Journal of Professional Services Marketing
·
46
Advertisers and the Factual Content of Advertising
1985
·
Jean Perrien
, Christian Dussart
, et al.
·
Journal of Advertising
·
34
Les déterminants de la fidélité des clients commerciaux dans l'industrie bancaire canadienne
2003
·
Jasmin Bergeron
, Line Ricard
, et al.
·
Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration
·
33
Research on service quality evaluation: evolution and methodological issues
1996
·
Jozée Lapierre
, Pierre Filiatrault
, et al.
·
Journal of Retailing and Consumer Services
·
29
Le marketing relationnel : oui mais...
1998
·
Jean Perrien
·
Décisions Marketing
·
25
PDF
Divorce in a Relationship
1994
·
Jean Perrien
, Marie-France Lalonde
, et al.
·
Services Marketing Quarterly
·
20
The Impact of E-CRM on Organisational and Individual Behavior
2007
·
Soumaya Ben Letaifa
, Jean Perrien
·
International Journal of E-Business Research
·
18
Exploring the Persuasive Effects of a Commercial For a Pharmaceutical Product: the Elderly Vs. Young Adults
1998
·
Jean Perrien
, J.C. Roy
, et al.
·
OpenGrey (Institut de l'Information Scientifique et Technique)
·
10
Can Cognitive Mapping Enrich Our Understanding of Macneil's Contractual Norms? The Specific Case of Role Integrity
2008
·
Fabien Durif
, Jean Perrien
·
Journal of Relationship Marketing
·
9
Les déterminants de la confiance du consommateur lors d’un achat sur un site marchand : proposition d’un cadre conceptuel préliminaire
2003
·
Inès Chouk
, Jean Perrien
·
RePEc: Research Papers in Economics
·
9
Repositioning Demand Artifacts in Consumer Research
1997
·
Jean Perrien
·
ACR North American Advances
·
6
Consumer Trust towards an Unfamiliar Web Merchant
2004
·
Inès Chouk
, Jean Perrien
·
RePEc: Research Papers in Economics
·
4
Reconciliating literature about client satisfaction and perceived services quality
2000
·
Kamilia Bahia
, Michele Paulin
, et al.
·
Services Marketing Quarterly
·
4
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Works count:
55
Citation count:
1,387
H-index:
18
I10-index:
20
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