Work

Reconciliating Literature About Client Satisfaction and Perceived Services Quality

Year: 2000

Type: article

Source: Journal of Professional Services Marketing

DOI: 10.1300/j090v21n02_03

Authors: Kamilia Bahia, Michèle Paulin, Jean Perrien

Institutions: University of Ottawa, Concordia University, Université du Québec à Montréal

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2014464003

FWCI: 0.919

Cites: 30

Cited by: 46

Related to: 10