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Clemens Hutzinger

Observed name: Hutzinger, Clemens
ORCID: 0000-0002-1982-3440
Observed ORCID: 0000-0002-1982-3440
OpenAlex ID: A5026861340
The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders
2017 · Wolfgang Weitzl, Clemens Hutzinger · Journal of Business Research · 143
An empirical study on how webcare mitigates complainants’ failure attributions and negative word-of-mouth
2018 · Wolfgang Weitzl, Clemens Hutzinger, et al. · Computers in Human Behavior · 76
Rise and fall of complainants’ desires: The role of pre-failure brand commitment and online service recovery satisfaction
2019 · Wolfgang J. Weitzl, Clemens Hutzinger · Computers in Human Behavior · 53
Co-creation of online service recoveries and its effects on complaint bystanders
2019 · Clemens Hutzinger, Wolfgang J. Weitzl · Journal of Business Research · 42
Trust, Decision Rights Delegation, and Performance—The Case of Franchising
2016 · Marc Herz, Clemens Hutzinger, et al. · Journal of Small Business Management · 36
I am ashamed of my brand-self! Consumer-brand identification as a moderator of emotional reactions following symbol-laden brand failures
2023 · Wolfgang J. Weitzl, Clemens Hutzinger, et al. · Journal of Product & Brand Management · 34
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Double jeopardy: effects of inter-failures and webcare on (un-)committed online complainants’ revenge
2023 · Clemens Hutzinger, Wolfgang J. Weitzl · Internet Research · 18
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Betrayed by the favorite brand: rise and consequences of brand shame
2025 · Wolfgang Weitzl, Clemens Hutzinger · European Journal of Marketing · 11
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Virtual Workplace Rumor: Leaders as Role Models?
2026 · Melina Pfirrmann, Annika Marie von Gazali, et al. · Academy of Management Proceedings
Leaders’ Social Comparisons, Frontline Employees’ Stress and Organizational Citizenship Behavior
2026 · Philipp Schreder, Clemens Hutzinger · Academy of Management Proceedings
Customers’ (Un-)Just Social Comparisons, Employees’ Stress, (Co)-Rumination & Job Satisfaction
2026 · Philipp Schreder, Clemens Hutzinger, et al. · Academy of Management Proceedings
Warned yet ignored: when customer guilt amplifies or attenuates negative word-of-mouth in group service settings
2026 · Wolfgang Weitzl, Clemens Hutzinger · The Journal of Marketing Theory and Practice
How leaders can stimulate customer complaint forwarding by professionally developing and empowering employees
2024 · Hartl, Zofia, Hutzinger, Clemens, et al. · ePrints Soton (University of Southampton)
Betrayed by reviewers: Positive consumer responses to unfair negative word-of-mouth
2021 · Clemens Hutzinger, Wolfgang Weitzl, et al.
Multiple Applications and Invitation to a Job Interview at the Same Company
2020 · Levent Yilmaz, Clemens Hutzinger, et al. · SSRN Electronic Journal
How can Firms Stop Negative Word-of-Mouth? A Typology of Online Complainants: An Abstract
2020 · Wolfgang J. Weitzl, Clemens Hutzinger, et al. · Developments in marketing science: proceedings of the Academy of Marketing Science
Service failures as triggers of superior brand evaluations
2019 · Clemens Hutzinger, Wolfgang Weitzl · Goodfellow Publishers Ltd eBooks
The Evolution of Online Complainants’ Desires
2019 · Weitzl, Wolfgang, Hutzinger, Clemens, et al. · WU Research
How can firms stop negative word-of-mouth? A typology of online complainants
2019 · Weitzl, Wolfgang, Einwiller, Sabine, et al. · WU Research
The dark side of customer-brand relationships: Revenge following customer satisfaction
2019 · Weitzl, Wolfgang, Hutzinger, Clemens, et al. · WU Research
Susceptibility to Social Influence: Its Effects on Online Service Recovery Bystanders
2018 · Wolfgang Weitzl, Clemens Hutzinger · Global Fashion Management Conference
Service Failure Attributions and Post-Webcare Attitudes Survey
2018 · Wolfgang Weitzl, Clemens Hutzinger, et al. · PsycTESTS Dataset
Altering complainants' desires with webcare
2018 · Weitzl, Wolfgang, Hutzinger, Clemens · WU Research
When consumer love strikes back: The effects of online complaint handling and relationship-strength on customer revenge
2018 · Weitzl, Wolfgang, Hutzinger, Clemens, et al. · WU Research
An unexpected journey
2017 · Wolgang Weitzl, Clemens Hutzinger · Routledge eBooks
Works count: 31
Citation count: 413
H-index: 8
I10-index: 8
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