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Natália Araújo Pacheco

Observed names: Natalia Araujo Pacheco, Natália Araujo Pacheco, Natália Pacheco, Pacheco, Natalia Araujo, Pacheco, Natália
Observed institutions: Universidade Federal do Rio Grande do Sul, University of Trás-os-Montes and Alto Douro, Universidade Europeia, Ghent University, Instituto Português de Administração de Marketing, Atitus Educação, Centro de Estudos Transdisciplinares para o Desenvolvimento
ORCID: 0000-0001-5607-9326
Observed ORCID: 0000-0001-5607-9326
OpenAlex ID: A5041678933
Whom do customers blame for a service failure? Effects of thought speed on causal locus attribution
2017 · Natália Araújo Pacheco, Maggie Geuens, et al. · Journal of Retailing and Consumer Services · 35
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Trust recovery tactics after double deviation: better sooner than later?
2018 · Natalia Araujo Pacheco, Cristiane Pizzutti, et al. · Journal of service management · 26
The link between social interactions and trust recovery in customer–business relationships
2019 · Andréia Alcântara da Rosa Pulga, Kenny Basso, et al. · Journal of Consumer Behaviour · 23
A perceived-control based model to understanding the effects of co-production on satisfaction
2013 · Natália Araujo Pacheco, Renaud Lunardo, et al. · BAR - Brazilian Administration Review · 23
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Can you imagine yourself wearing this product? Embodied mental simulation and attractiveness in e-commerce product pictures
2022 · Francine Zanin Bagatini, Eduardo Rech, et al. · Journal of Research in Interactive Marketing · 19
Consumer reactions to pay‐what‐you‐want and name‐your‐own‐price mechanisms
2022 · Rafael Luis Wagner, Natalia Araujo Pacheco, et al. · Journal of Consumer Behaviour · 16
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Name-your-own-price as participative pricing strategy: a review of the literature from 2001–2017
2019 · Rafael Luis Wagner, Natália Araujo Pacheco · Journal of Strategic Marketing · 15
Would you try it again? Dual effects of customer mindfulness on service recovery
2023 · Luisa M. Martinez, Natália Pacheco, et al. · Journal of Retailing and Consumer Services · 14
A light in the dark: The benefits of co-production in service failures
2016 · Natália Araújo Pacheco, Larissa Carine Braz Becker, et al. · Journal of Retailing and Consumer Services · 12
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The Role of Regulation and Financial Compensation on Trust Recovery
2018 · Lisiane Santos Gasparotto, Natália Araujo Pacheco, et al. · Australasian Marketing Journal (AMJ) · 11
Algorithm Delegation: How Embedded AI Facilitates Agency Transference in Medical Services
2025 · Rafael Wagner, Diego Costa Pinto, et al. · Psychology and Marketing · 10
Produzindo a Oferta com o Consumidor: Estratégias para Co-criação de Valor e Marketing de Relacionamento
2016 · Natalia Araujo Pacheco · Revista de Administração IMED · 6
A Temporal Model of Perceived Control to Explain Service Failures
2019 · Natalia Araujo Pacheco, Cristiane Pizzutti, et al. · BAR - Brazilian Administration Review · 3
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Relevant Attributes for Olive Oil Purchasing Decisions: A comparison between Brazil and Portugal
2022 · Marcela De Oliveira e Silva Loureiro, Natália Araujo Pacheco, et al. · CBR - Consumer Behavior Review · 2
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O papel da dimensão temporal do controle percebido pelo consumidor em episódios de insatisfação
2017 · Natalia Araujo Pacheco, Cristiane Pizzutti, et al. · Revista de Administração IMED · 2
Efeitos do controle nas intenções comportamentais dos consumidores insatisfeitos
2012 · Natália Araujo Pacheco, Cristiane Pizzutti dos Santos, et al. · Revista de Administração de Empresas · 2
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Além Dos Limites Do Varejo Físico: as Dificuldades Das Lojas Físicas Ao Implementarem Um E-commerce
2022 · Samuel Carminatti, Francine Zanin Bagatini, et al. · Revista Gestão Organizacional · 1
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Cognitive, emotional, and behavioral reactions to service failures
2016 · Natália Araújo Pacheco · Americanae (AECID Library) · 1
The role of customer and service provider mindfulness on trust recovery after a service failure
2021 · Marta Bicho, Natália Araújo Pacheco, et al.
Faltou integridade ou competência? Efeitos da coprodução da recuperação de serviços de acordo com o tipo de falha
2019 · Danubia Reck, Ivair Franceschetto, et al. · ReMark - Revista Brasileira de Marketing
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A Temporal Model of Perceived Control to Explain Service Failures
2019 · Pacheco, Natalia Araujo, Cristiane Pizzutti, et al. · Figshare
Roupas com apelo ecoinovador: o país de origem é importante?
2015 · Marilia Bonzanini Bossle, Natália Araújo Pacheco, et al. · International Journal of Business Marketing
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Who Is to Blame? Effects of Causal Locus When Co-production Results Are Unsatisfactory
2014 · Larissa Carine Braz Becker, Natália Araújo Pacheco, et al. · Global marketing conference proceeding
How Causal Locus Affects Consumers’ Emotions When Co-Production Results Are Unsatisfactory?
2014 · Larissa Becker, Natália Araújo Pacheco, et al. · ACR North American Advances
A Perceived Control-Based Model of the Effects of Co-Production on Satisfaction
2011 · Natália Araújo Pacheco, Renaud Lunardo, et al. · ACR North American Advances
Works count: 28
Citation count: 221
H-index: 10
I10-index: 11
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