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Shun‐Hsing Chen

Observed names: , Shun-Hsing Chen, Chen Shun-Hsing, Chen, Shun-Hsing, Shun-Hsing Chen
Observed institutions: Asia Eastern University of Science and Technology, Yu Da University, Chung Yuan Christian University, National Pingtung University of Science and Technology, National Central University, Feng Chia University, University of Illinois at Springfield
ORCID: 0000-0001-7782-4575
Observed ORCID: 0000-0001-7782-4575
OpenAlex ID: A5056197513
The development of an employee satisfaction model for higher education
2006 · Shun‐Hsing Chen, Ching‐Chow Yang, et al. · The TQM Journal · 279
The application of balanced scorecard in the performance evaluation of higher education
2006 · Shun‐Hsing Chen, Ching‐Chow Yang, et al. · The TQM Journal · 184
The Relationships among Experiential Marketing, Service Innovation, and Customer Satisfaction—A Case Study of Tourism Factories in Taiwan
2019 · Tsu-Ming Yeh, Shun-Hsing Chen, et al. · Sustainability · 163
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Establishment and application of performance measure indicators for universities
2009 · Shun‐Hsing Chen, Hui‐Hua Wang, et al. · The TQM Journal · 139
Establishment of a performance-evaluation model for service quality in the banking industry
2009 · Shun-Hsing Chen · Service Industries Journal · 46
Empirical study on Chinese tourists’ perceived trust and intention to use biometric technology
2018 · Chen-Kuo Pai, Te-Wei Wang, et al. · Asia Pacific Journal of Tourism Research · 45
The establishment of a quality management system for the higher education industry
2011 · Shun-Hsing Chen · Quality & Quantity · 43
Service quality attributes determine improvement priority
2007 · Shun‐Hsing Chen, Ching‐Chow Yang, et al. · The TQM Journal · 41
Integrating FMEA and the Kano Model to Improve the Service Quality of Logistics Centers
2020 · Ling-Lang Tang, Shun-Hsing Chen, et al. · Processes · 34
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Integrated analysis of the performance of TQM tools and techniques: a case study in the Taiwanese motor industry
2012 · Shun-Hsing Chen · International Journal of Production Research · 33
Designing and Manufacturing of Automatic Robotic Lawn Mower
2021 · Juinne-Ching Liao, Shun-Hsing Chen, et al. · Processes · 31
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Integrating Refined Kano Model, Quality Function Deployment, and Grey Relational Analysis to Improve Service Quality of Nursing Homes
2012 · Tsu‐Ming Yeh, Shun‐Hsing Chen · Human Factors and Ergonomics in Manufacturing & Service Industries · 31
Using the Importance–Satisfaction Model and Service Quality Performance Matrix to Improve Long-Term Care Service Quality in Taiwan
2019 · Shun-Hsing Chen, Fan-Yun Pai, et al. · Applied Sciences · 29
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A performance matrix for strategies to improve satisfaction among faculty members in higher education
2009 · Shun-Hsing Chen · Quality & Quantity · 29
Determining the service demands of an aging population by integrating QFD and FMEA method
2014 · Shun-Hsing Chen · Quality & Quantity · 27
Performance evaluation for introducing statistical process control to the liquid crystal display industry
2007 · Shun-Hsing Chen, Ching-Chow Yang, et al. · International Journal of Production Economics · 24
A DFX and concurrent engineering model for the establishment of a new department in a university
2006 · Ching-Chow Yang, Shun-Hsing Chen, et al. · International Journal of Production Economics · 23
The application of baghouse fines in Taiwan
2005 · Deng-Fong Lin, Jyh-Dong Lin, et al. · Resources Conservation and Recycling · 23
Analysis of Product Quality and Customer Satisfaction: A Case Study of the Automotive Parts Industry
2024 · Chu-chuan Hsu, Shun-Hsing Chen, et al. · International Journal of Financial Accounting and Management · 21
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Analyzing differences in customer satisfaction on the video streaming platform Netflix
2023 · Shun-Hsing Chen, Yang-Ju Chen, et al. · Annals of Management and Organization Research · 18
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Integrating service quality evaluation model to improve employees' satisfaction for high‐tech iindustry
2011 · Shun‐Hsing Chen · Human Factors and Ergonomics in Manufacturing & Service Industries · 16
Applications of Web-QFD and E-Delphi method in the higher education system
2004 · Shun-Hsing Chen, Ching-Chow Yang · Human Systems Management · 16
Applying Importance–Satisfaction Model to Evaluate Customer Satisfaction: An Empirical Study of Foodpanda
2021 · Yi-Yuan Liu, Shun-Hsing Chen, et al. · Sustainability · 12
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Integration SERVQUAL model and performance control matrix to improve service quality for the hot spring industry
2011 · 順興 陳, Chen Shun-Hsing, et al. · Nihon Keiei Gakkaishi · 11
The comparison and analysis of employee satisfaction improvement in the hot spring and financial industries
2010 · King-Jang Yang, Shun‐Hsing Chen · AFRICAN JOURNAL OF BUSINESS MANAGEMENT · 11
Works count: 62
Citation count: 1,457
H-index: 19
I10-index: 27
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