Author

Shirley Jean Barnett

Observed names: Shirley Barnett, Shirley Barnett,, Shirley J. Barnett

Observed institution: Massey University

OpenAlex ID: A5056355875

Building customer relationships: do discount cards work?

2000 · Andrea McIlroy, Shirley Barnett · Managing Service Quality · 189

Karanga mai ra: Stories of Māori women as leaders

2015 · Margaret Edith Forster, Farah Palmer, et al. · Leadership · 29

‘Unless you are collaborating with a big name successful professor, you are unlikely to receive funding’

2015 · Sarah I. Leberman, Brigit Eames, et al. · Gender and Education · 27

Manaakitanga: Maori hospitality — a case study of Maori accommodation providers

2001 · Shirley Barnett · Tourism Management · 25

The Greening of Accommodation

2001 · Joanne Cheyne, Shirley Barnett · Journal of Corporate Citizenship · 24

1997 · Shirley Barnett · Tourism Management · 18

The International Hospitality Business: Management and Operations

2001 · Shirley J. Barnett · Annals of Tourism Research · 17

Gender and ethnic equity in Aotearoa New Zealand's public service before and since Covid‐19: Toward intersectional inclusion?

2021 · Jane Parker, Janet Sayers, et al. · Gender Work and Organization · 13

Hotel conference managers: skills and training needs in New Zealand

1995 · Chris Ryan, Shirley Barnett · Journal Of Vacation Marketing · 6

Pragmatic evaluation of transdisciplinary research on gender equity in the New Zealand public service

2021 · Jane Parker, Amanda Young-Hauser, et al. · Qualitative Research in Organizations and Management An International Journal · 4

Māori kuia in Aotearoa/New Zealand: Perceptions of Marae and How Marae Affects their Health

2012 · Annemarie Gillies, Shirley Barnett · 4

Perceptions, Understanding and Awareness of Green Globe 21: The New Zealand Experience

2006 · Shirley Barnett, Jo Cheyne · The International Journal of Environmental Cultural Economic and Social Sustainability Annual Review · 1

Evidencing womens progress in Aotearoa New Zealands public service

2023 · Jane Parker, Noelle Donnelly, et al. · Edward Elgar Publishing eBooks

Maori Mentors: Expectations and perceptions

2017 · Shirley Jean Barnett, Ina Te Wiata · Journal of Open Flexible and Distance Learning

The implementation of total quality management in tourism: some guidelines: C A Witt and A P Muhlemann

2012 · Shirley Barnett · Routledge eBooks

Managing Guest Retention: A Case Study of the New Zealand Accommodation Sector

2009 · Shirley Barnett · CAUTHE 2009: See Change: Tourism & Hospitality in a Dynamic World

Understanding guest retention : an examination of New Zealand accommodation establishments : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Management, Massey University

2007 · Shirley Barnett · Massey Research Online (Massey University)

The importance of customer retention: perceptions of New Zealand accommodation managers

2005 · Shirley Barnett · International Journal of Services Technology and Management

Seeking Satisfaction

2001 · Ruth McCaffrey, Shirley Barnett,, et al. · AWHONN Lifelines

Implementation of the Ngauranga Gorge active traffic management system

1999 · Karen Fehl, D.G. Whyte, et al.

Service quality management in the NZ tourism industry: Operator patterns and provisions

1998 · Robin Smith, Shirley Barnett · CAUTHE 1998: Progress in tourism and hospitality research: Proceedings of the eighth Australian Tourism and Hospitality Research Conference, 11-14 February 1998, Gold Coast, Queensland, Australia

Works count: 22

Citation count: 357

H-index: 8

I10-index: 8