Work

Service quality management in the NZ tourism industry: Operator patterns and provisions

Year: 1998

Type: conference-paper

Source: CAUTHE 1998: Progress in tourism and hospitality research: Proceedings of the eighth Australian Tourism and Hospitality Research Conference, 11-14 February 1998, Gold Coast, Queensland, Australia

Authors: Robin Smith, Shirley Barnett

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2216660804

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