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Anna Mardumyan

Observed name: Mardumyan, Anna
ORCID: 0000-0003-3769-5769
Observed ORCID: 0000-0003-3769-5769
OpenAlex ID: A5062305478
When review verification does more harm than good: How certified reviews determine customer–brand relationship quality
2023 · Anna Mardumyan, Iris Siret · Journal of Business Research · 20
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When a third party is a third chance: The impact of mediation on relationship quality with the firm in the post-recovery stage
2023 · Anna Mardumyan, William Sabadie · Recherche et Applications en Marketing (English Edition) · 3
The Consequences of Mediator Intervention in Service Failure-Recovery Situations: An Examination of Coalition Effects: The Consequences of Mediator Intervention in Service Failure-Recovery Situations: An Examination of Coalition Effects
2024 · Mardumyan, Anna, Sabadie, William · HAL
Quand une partie tierce est une troisième chance : l’impact de la médiation sur la qualité de la relation avec l’entreprise dans la phase post-gestion de la réclamation
2024 · Anna Mardumyan, William Sabadie · Recherche et Applications en Marketing (French Edition)
Seeking redress from third parties : the roles of the mediator in the service recovery process
2018 · Anna Mardumyan · theses.fr (ABES)
The Role of Mediator in Customer-Firm Relations: An Extended Abstract
2017 · Anna Mardumyan · Developments in marketing science: proceedings of the Academy of Marketing Science
The role of mediator in customer-firm relations in banking sector
2016 · Mardumyan, Anna, Sabadie, William · HAL
Why do customers want a mediator? Case of triple deviation
2016 · Mardumyan, Anna, Sabadie, William · HAL
The mediation in complaint handling: what motivates customers to turn to the mediator?
2016 · Mardumyan, Anna, Sabadie, William · HAL
Works count: 9
Citation count: 23
H-index: 2
I10-index: 1
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