How Channel Choice and Service Failure Influence Customer Satisfaction: The Case of Public Services
Year: 2013
Type: article
Study design: Observational Study
Authors: Min‐Seok Pang, Sunil Mithas, Henry C. Lucas
Institutions: George Mason University, University of Maryland, College Park
Language: English
Subfield: Marketing
Domain: Social Sciences
Open Access status: closed
OpenAlex ID: W104084000