Work

Why Customers Stay: The Role of Switching Costs on the Satisfaction-Trust-Commitment Chain

Year: 2013

Type: article

Study design: Observational Study

Authors: Azize Şahin, Hakan Kitapçı

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W105382397

FWCI: 0.734

Cites: 31

Cited by: 7

Related to: 10