Work

Perceptual Congruence between IS Users and Professionals on IS Service Quality – Insights from Response Surface Analysis

Year: 2011

Type: article

Study design: Observational Study

Author: Alexander Benlian

Institution: Ludwig-Maximilians-Universität München

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W105544917

FWCI: 0.696

Cites: 31

Cited by: 1

Related to: 10