Work

The importance of website quality dimensions in determining customer satisfaction : an empirical study on airline industry

Year: 2012

Type: dissertation

Authors: Shu Pei Lim, Kae Yeng Cheong, Yoke Ying Ding, Jia Voon Loo, Yew Wei Teh

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W110794645

Cites: 55

Cited by:

Related to: 10