Work

Learning From Customer Defections

Year: 1996

Type: article

Author: Frederick F. Reichheld

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W121382394

FWCI: 58.47

Cites:

Cited by: 789

Related to: 10