Work

An Efficient Customer Service: Finding a Balance between Self-Service Technology and Inter-Personal Interaction

Year: 2008

Type: article

Source: Borås Academic Digital Archive (University of Borås)

Authors: Mikael Lind, Nicklas Salomonson

Institution: University of Borås

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W127638483

FWCI: 0.847

Cites: 39

Cited by: 2

Related to: 10