Work

The Effectiveness of Service Recovery and Its Role in Building Long-term Relationships With Customers in a Restaurant Setting

Year: 2004

Type: dissertation

Source: K-State Research Exchange (Kansas State University)

Author: Chihyung Ok

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W128800204

Cites: 95

Cited by: 16

Related to: 10