Work

Understanding Customer Delight and Outrage

Year: 1999

Type: article

Source: Sloan management review

Authors: Benjamin Schneider, David Bowen

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W142232823

FWCI: 29.89

Cites:

Cited by: 512

Related to: 10