Work

Passengers’ Perception of Service Recovery during Flight Delays

Year: 2011

Type: article

Source: ScholarWorks@UMassAmherst (University of Massachusetts Amherst)

Authors: Kok Leong Wong, Shiang‐Lih Chen McCain, Yichun Liu

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W143892731

FWCI:

Cites: 14

Cited by: 1

Related to: 10