Work

Review On Expectancy Disconfirmation Theory (EDT) Model In B2C E-Commerce

Year: 2012

Type: article

Authors: Naeimeh Elkhani, Aryati Bakri

Institution: University of Technology Malaysia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1458346262

FWCI: 1.426

Cites: 42

Cited by: 49

Related to: 10