Work

The Role of Service Agent , Service Quality , and User Satisfaction in Self -service Technology

Year: 2013

Type: article

Authors: Aihua Yan, S. C. Solomon, Dinesh A. Mirchandani, Mary C. Lacity, Jaana Porra

Institutions: University of Missouri–St. Louis, University of Houston

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W146702847

FWCI: 2.936

Cites: 73

Cited by: 10

Related to: 10