Work

The zone of tolerance: Exploring the relationship between service transactions and satisfaction with the overall service

Year: 1995

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564239510084941

Author: Robert Johnston

Institution: University of Warwick

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1492477803

FWCI: 9.258

Cites: 33

Cited by: 285

Related to: 9