Work

Communication Channels for In-home Services: The Moderating Role of Customer Participation

Year: 2011

Type: article

Authors: M.J.H. van Birgelen, Benedict G. C. Dellaert, Ko de Ruyter

Institutions: Radboud University Nijmegen, Erasmus University Rotterdam, Maastricht University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1493375045

FWCI:

Cites: 95

Cited by:

Related to: 10