Work

Application of total quality management (TQM) in evaluating the quality of library services at the Aga Khan University Library

Year: 2014

Type: dissertation

Study design: Observational Study

Source: Unisa Institutional Repository (University of South Africa)

Author: Anne Gathoni Kanguru

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1496923066

Cites: 83

Cited by: 2

Related to: 10