Work

Value Creation and Process Management: Evidence from Retail Banking

Year: 2000

Type: book-chapter

Source: Springer eBooks

DOI: 10.1007/978-1-4615-4605-4_22

Authors: Frances X. Frei, Patrick T. Harker

Institutions: Harvard University, University of Pennsylvania

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1503580758

FWCI: 2

Cites: 17

Cited by: 9

Related to: 10